Refund Policy
REFOUNDS FOR ONLINE PURCHASES
Our refund policy applies to all purchases made through our website and is eligible for products that are full price. Please note that refunds on sale products are not approved.
Due to the nature of our products, we do not accept refunds or returns. However, if you encounter any issues, please contact us at [email protected], providing your order number. Our customer service representative will review your request, and if approved, refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s), and it will not include any shipping charges unless you are returning a damaged, defective, or incorrect item.
Please note that products purchased with store credit are not eligible for a refund.
SALE PRICE POLICY
All sale items are considered final sale. Quantities are limited, and these items are not eligible for exchange, refund, or store credit. If you have any questions regarding the sizing of a sale suit, please contact our customer service team at [email protected].
Items with any discount, including promotional codes such as newsletter discounts, are not eligible for a refund but can be exchanged or converted into store credit.
PROMOTIONAL CODES
During the checkout process, you can enter valid promo codes in the designated field. Please ensure that you enter the codes exactly as they are, as they are case sensitive. After applying your promo code, verify that it appears in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. Please note that expired offers cannot be applied to future orders, and current promotions cannot be retroactively applied to previous purchases.
GUARANTEES ON DAMAGED PRODUCTS
If you receive a defective or damaged product, we are responsible for the exchange costs and relevant shipments to replace the defective product. Please note that you must make the request within five calendar days after the purchase, and you must also follow our care instructions.
If you receive a damaged or defective item, please notify us within 5 days of receiving your order, and we will exchange the unwashed/unworn item for the same item at no cost.
For any warranty claims, the product will undergo a review process by our quality department. If it is determined to be a factory error, we will proceed to exchange the product for the same reference if it is available. If the product is sold out for any reason, we will issue a store credit coupon for the net value of the product. This review process may take up to 15 business days from the date of application.
GUARANTEES ON DAMAGED PRODUCTS
If you receive a defective or damaged product, we are responsible for the exchange costs and relevant shipments to replace the defective product. Please note that you must make the request within five calendar days after the purchase, and you must also follow our care instructions.
If you receive a damaged or defective item, please notify us at [email protected] within 5 days of receiving your order, and we will exchange the unwashed/unworn item for the same item at no cost.
For any warranty claims, the product will undergo a review process by our quality department. If it is determined to be a factory error, we will proceed to exchange the product for the same reference if it is available. If the product is sold out for any reason, we will issue a store credit coupon for the net value of the product. This review process may take up to 15 business days from the date of application.
Frequently asked questions (FAQs) related to our refund policy:
**Q: Can I return or get a refund for my purchase?**
A: Due to the nature of our products, we do not accept returns or offer refunds. Please carefully review your order before completing the checkout process. However, if you encounter any issues, please contact our customer service team at [email protected] with your order number, and we will assist you accordingly.
**Q: Can I get a refund for a sale item?**
A: No, refunds are not approved for sale items. All sale items are considered final sale and are not eligible for exchange, refund, or store credit.
**Q: What if I receive a damaged or defective item?**
A: If you receive a damaged or defective item, please notify us within 5 days of receiving your order, and we will exchange the unwashed/unworn item for the same item at no cost. Please contact our customer service team at [email protected] with your order number to initiate the process.
**Q: How long does it take to receive a refund?**
A: Once a refund is approved, please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards, the process may take up to 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
**Q: What if I used a gift card for my purchase?**
A: If you made your purchase using a gift card, the refund will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s). Shipping charges are not included unless you are returning a damaged, defective, or incorrect item.
**Q: Can I get a refund for products purchased with store credit?**
A: No, products purchased with store credit are not eligible for a refund.
**Q: Are there any items that are not refundable?**
A: Yes, the following items are not eligible for a refund:
– Free gifts or promotional items with retail value.
– Items purchased with any discount, including promo codes.
– Sales and clearance items, including sample sale items.
– Original shipping and handling fees.
– International shipping costs and return costs.
We hope these FAQs provide clarity regarding our refund policy. If you have any further questions or concerns, please feel free to reach out to our customer service team.