Related to our Shipping:
It typically takes 2 to 5 business days for us to prepare and ship your order.
We use FedEx, USPS, and DHL for shipping. FedEx is our primary shipping method, but depending on the destination and availability, we may also utilize USPS or DHL.
For US orders, it will take 2 to 5 business days for delivery after the order has been shipped. For international orders, delivery usually takes approximately 3 to 5 business days.
Unfortunately, once an order has been submitted, we are unable to make any changes to it. We advise reviewing your order carefully before completing the checkout process. However, if you need to make any changes or customize your order, please feel free to reach out to us via email at [email protected] or through our chat feature. Our customer service team will do their best to assist you and accommodate your request.
No, we cannot ship to P.O. Boxes or APO/DPO addresses. Please provide a valid physical address for delivery.
During Black Friday & Cyber Monday sales, please allow an additional 5-10 days for shipping due to high order volumes.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your package on the FedEx website.
Yes, international packages may be subject to duties and taxes imposed by the importing country. These fees are not included in the price at checkout and are the responsibility of the customer.
In such cases, we can only refund the order value, minus both outbound and inbound shipping fees.
Related to our refund policy:
Due to the nature of our products, we do not accept returns or offer refunds. Please carefully review your order before completing the checkout process. However, if you encounter any issues, please contact our customer service team at [email protected] with your order number, and we will assist you accordingly.
No, refunds are not approved for sale items. All sale items are considered final sale and are not eligible for exchange, refund, or store credit.
If you receive a damaged or defective item, please notify us within 5 days of receiving your order, and we will exchange the unwashed/unworn item for the same item at no cost. Please contact our customer service team at [email protected] with your order number to initiate the process.
Once a refund is approved, please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards, the process may take up to 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, the refund will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s). Shipping charges are not included unless you are returning a damaged, defective, or incorrect item.
No, products purchased with store credit are not eligible for a refund.
Yes, the following items are not eligible for a refund:
– Free gifts or promotional items with retail value.
– Items purchased with any discount, including promo codes.
– Sales and clearance items, including sample sale items.
– Original shipping and handling fees.
– International shipping costs and return costs.
If you have any additional questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team for further assistance.
Related to our refund policy:
Due to the nature of our products, we do not accept returns or offer refunds. Please carefully review your order before completing the checkout process. However, if you encounter any issues, please contact our customer service team at [email protected] with your order number, and we will assist you accordingly.
No, refunds are not approved for sale items. All sale items are considered final sale and are not eligible for exchange, refund, or store credit.
If you receive a damaged or defective item, please notify us within 5 days of receiving your order, and we will exchange the unwashed/unworn item for the same item at no cost. Please contact our customer service team at [email protected] with your order number to initiate the process.
Once a refund is approved, please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For international cards, the process may take up to 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, the refund will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s). Shipping charges are not included unless you are returning a damaged, defective, or incorrect item.
No, products purchased with store credit are not eligible for a refund.
Yes, the following items are not eligible for a refund:
– Free gifts or promotional items with retail value.
– Items purchased with any discount, including promo codes.
– Sales and clearance items, including sample sale items.
– Original shipping and handling fees.
– International shipping costs and return costs.
If you have any additional questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team for further assistance.